Research: Magazine Article

http://www.time.com/time/magazine/article/0,9171,1003269,00.html

Although this is not referring AIM directly, it does talk about instant messaging in general. It says here that people can have "half a dozen simultaneous IM conversations through a cascade of pop-up windows on his computer screen." The article's author even says " "IM is the most convenient way to consult co-workers and solve a problem quickly, I find it indispensable."